Helpdesk & ITSM integrations for AI agents

Freshdesk

Helpdesk & ITSM

Connect AI agents to Freshdesk, the Freshworks customer support and helpdesk platform. Agents create and triage tickets, post replies and internal notes, search tickets and contacts, and sync customers as contacts and companies through the Freshdesk REST API v2.

Freshservice

Helpdesk & ITSM

Connect AI agents to Freshservice, Freshworks' IT service management platform. Agents automate the full ITSM lifecycle across tickets, changes, problems, releases, CMDB assets, agents, and requesters through the Freshservice API v2.

HaloPSA

Helpdesk & ITSM

Connect AI agents to HaloPSA, the all-in-one MSP and IT service management (PSA) platform. Agents manage tickets, actions, clients, sites, end users, assets, agents, and invoices across the Halo API.

Help Scout

Helpdesk & ITSM

Connect AI agents to Help Scout. Agents create and triage conversations across shared mailboxes, add replies and notes, assign and tag threads, and sync customer records into support queues.

ServiceNow

Helpdesk & ITSM

Connect AI agents to ServiceNow's Now Platform. Agents run CRUD operations over the ITSM tables a business user works with, incidents, change requests, problems, requested items, and users, plus a generic Table Record escape hatch for any other table.

SyncroMSP

Helpdesk & ITSM

Connect AI agents to SyncroMSP, the all-in-one PSA, RMM, and remote-access platform for managed service providers. Agents manage tickets, customers, contacts, assets, invoices, and RMM alerts from a single flow.

Zammad

Helpdesk & ITSM

Connect AI agents to Zammad, the open-source helpdesk and customer support system. Agents manage tickets, articles, users, organizations, groups, and tags on a self-hosted or hosted Zammad instance over its REST API.

Zendesk

Helpdesk & ITSM

Connect AI agents to Zendesk. Agents create, update, search, and comment on tickets, manage end users and organizations, look up agents and groups, and react to tickets being created or updated in real time.