Rocket.Chat

Post and manage messages, work with channels, private groups, and direct messages, administer users, and upload files against your self-hosted or cloud Rocket.Chat server over its REST API.

28 actions available

A new-hire record appears in the HR system with a start date

Agent reads the hire's name, role, and team assignment

Agent confirms the record is complete and the start date is confirmed

Agent drafts the account details and the group memberships the hire needs

Agent posts the proposed account and access to the IT admin channel

An IT admin approves; only then does the agent call Create User and seed the onboarding group

What This Integration Enables

FlowRunner agents use Rocket.Chat to run notifications, onboarding, and triage on a server you control. An agent can broadcast alerts and build notifications into a channel or DM, create channels and private groups and seed them with members, pin, star, and react to messages to highlight what matters, provision and update user accounts, and share files into a room by URL. It resolves a channel name into its room ID when an action needs one. The administrative actions, creating users and managing access, are where the agent stops and asks, because on your own server those changes are yours to answer for.

Without FlowRunner

Manual account setup IT creates each Rocket.Chat account and group by hand from an HR ticket

Access drift New hires wait for access, or get more than their role needs

No provisioning record Accounts get created with no clear note of who approved them

With FlowRunner

Agent prepares onboarding The agent assembles the account and the right group memberships from the HR record

Human approves access An admin signs off before any account is created on the server

Logged provisioning Each account creation is captured with the admin who approved it

Use Case Scenarios

Onboarding with a provisioning gate

When a new hire appears in the HR system, the agent assembles the account details and the group memberships the role requires, then posts the proposed account and access to the IT admin channel. An IT admin approves. Only then does the agent call Create User and Create Group to provision the account and a private onboarding group. Access is granted on purpose, by a person, with a record of who approved it.

Build and deploy alerts

When a build or deploy event arrives, the agent calls Post Message to alert the engineering channel with the status and a link. Failures can be pinned with Pin Message so the channel keeps the current problem visible until it clears.

Summarized delivery to a requester

The agent summarizes a long document with an AI connector, then calls Send Direct Message to deliver the summary to the requesting user by username. The person who asked gets the answer in a DM without digging through the source.

Human-in-Loop Highlight

The human-in-loop moment on Rocket.Chat is the provisioning gate. Posting, reacting, and pinning run on their own. Creating a user account on your server does not, because it grants standing access. When an onboarding workflow reaches the account step, the agent assembles the details and posts a request to the IT admin channel: "New hire in the support role needs an account and membership in the support-onboarding group. Approve to provision?" An admin approves or holds. Only an approval leads the agent to call Create User, and the approval is recorded. The agent prepares the onboarding. A person owns the decision to grant access.

Agent processes routinely

Detects exception requiring judgment

Clear match Continues automatically

Ambiguous Routes to human via preferred channel

Human decides

Agent resumes with decision

Agent Capabilities

28 actions

Messages

Post Message Post a message to a channel by name or reference. Used for build alerts, reports, and notifications.
Send Message Send a message using the room ID form. Used when an action supplies a stable room ID.
Update Message Edit a message. Used to update a status in place.
Delete Message Delete a message. Used to clean up a resolved alert.
Get Channel Messages Read a channel's message history. Used to gather context before acting.
Pin Message Pin a message to keep an important update visible.
Star Message Star a message to triage or bookmark it.
React to Message Add an emoji reaction as a lightweight acknowledgement.

Channels

Create Channel Create a public channel. Used to provision a project space.
Get Channel Info Resolve a channel by name into its room ID and details.
List Channels List channels on the server.
Archive Channel Archive a channel to retire it without deleting history.
Delete Channel Delete a channel.
Invite User to Channel Add a user to a channel during onboarding.
Kick User from Channel Remove a user from a channel during offboarding.
Set Channel Topic Set a channel's topic.
Set Channel Announcement Set a channel's announcement banner.

Groups

Create Group Create a private group. Used for a sensitive or invite-only workflow.
Get Group Info Retrieve a private group's details.
List Groups List the private groups the account can see.

Direct Messages

Create Direct Message Open a direct message room with a user.
Send Direct Message Send a direct message to a user by username.

Users

Get User Info Look up a user account.
Create User Provision a user account. Used for onboarding automation, behind a human approval.
Get Me Return the token's account. Used as a connection check.
Set User Status Set a user's presence status.
Update User Update a user account.

Files

Upload File to Room Share a file into a room by URL.

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