Gong

Bring Gong revenue intelligence into your flows. Agents read calls and transcripts, pull rep-activity stats, run GDPR lookups and erasures, sync CRM objects, and automate Engage flows.

1 trigger 43 actions available

On New Call fires when a call finishes processing

Agent pulls the transcript and AI call insights

Agent confirms the call is tied to the right account owner

Agent writes a recap and syncs it to the connected system

Account owner gets a Slack summary the moment the call lands

A data-privacy erasure request routes to a person before deletion runs

What This Integration Enables

An agent can read and upload calls, pull AI-derived call insights and transcripts, and retrieve user activity and interaction stats like talk ratio and calls hosted or attended. It works with the call library and scorecards, schedules integration meetings, reads audit logs, and manages permission profiles. It can sync your own CRM objects and field schema into Gong's Generic CRM integration, and automate Gong Engage flows by assigning or removing prospects and inspecting their flow assignments. The On New Call trigger, plus the data-privacy actions for GDPR and CCPA lookups and erasures, make Gong a source of both insight and obligation. An agent can turn every completed call into a recap that reaches the account owner, and it can run right-to-be-forgotten requests by email or phone. Both are work that has to happen reliably and on time, which is exactly what a flow is for.

Without FlowRunner

Calls reviewed by hand Someone listens to recordings to find what mattered in a conversation

Insights stay in Gong AI-derived topics and key points never reach the systems reps work in

Activity data pulled manually Rep call counters are exported and pasted into a leaderboard by hand

With FlowRunner

Calls summarized on arrival The agent pulls the transcript and insights the moment a call is ready

Insights flow downstream Recaps and key points sync into the CRM and team channels automatically

Activity data assembled by rule Rep counters are read and appended to reports without manual export

Use Case Scenarios

Recap Every Call Automatically

When the On New Call trigger fires, the agent chains Get Call Transcripts and then [Gmail](/integrations/gmail-service) Send Message to email the account owner an AI-written recap of the conversation. The owner gets the substance of the call without listening to the recording, minutes after it ends.

Build a Weekly Activity Leaderboard

The agent calls Get Aggregated Activity to pull per-rep call counters over a date range, then appends each rep's numbers to a leaderboard with [Google Sheets](/integrations/google-sheets) Add Row. The report that used to take an export and a spreadsheet cleanup builds itself on schedule.

Handle a Right-to-Be-Forgotten Request

A privacy request comes in by email. The agent runs Get Data for Email to show what Gong holds, and prepares Erase Data for Email. Because erasure is irreversible, the agent does not run it on its own; it routes the request and the data preview to a compliance owner to confirm before anything is deleted.

Human-in-Loop Highlight

A GDPR or CCPA erasure is permanent and legally consequential, so it is precisely the step that should not run unattended. When the agent is about to call Erase Data for Email or Erase Data for Phone, it treats the erasure as a [human-in-the-loop](/concepts/human-in-the-loop/) step: it pauses, presents the request and a preview of exactly what Gong holds for that person, and routes the decision to a compliance owner through Slack or email. The owner confirms, and the agent runs the erasure and logs it. The owner holds, and nothing is deleted. Reading data and building reports runs automatically; the irreversible deletion waits for a person to own it.

Agent processes routinely

Detects exception requiring judgment

Clear match Continues automatically

Ambiguous Routes to human via Slack

Human decides

Agent resumes with decision

Agent Capabilities

43 actions

Calls

List Calls Lists Gong calls that started within a date range, newest data paged via a cursor. Use this to find recent calls before pulling their details, transcript, or extensive AI data.
Get Call Retrieves the metadata of a single Gong call by its ID (title, times, duration, host, direction). Use after List Calls to inspect one call's details.
Add Call Uploads a call from a non-integrated telephony system into Gong so it can be processed and analyzed. Provide the parties (internal users by userId, external people by name + email/phone) and a media download URL or follow up with Upload Call Media. The Primary User is automatically added to the parties if you do not list them, since Gong requires the host to be a party.
Get Extensive Call Data Retrieves rich, AI-derived data for calls - topics, trackers, brief, outline, highlights, key points, parties, interaction stats, and media URLs. Filter by specific Call IDs or by a date range. Toggle which content sections to include.
Get Call Transcripts Retrieves speaker-attributed, time-stamped transcripts for one or more calls. Filter by specific Call IDs or by a date range. Use to feed call text into summarization, search, or compliance flows.
Upload Call Media Attaches an audio or video recording (up to 1.5GB) to a call that was created with Add Call. Use this when you uploaded call metadata first and now want to push the recording file itself.

Users

List Users Lists the Gong users in your account (name, email, active status, title, manager), paged via a cursor. Use to enumerate your team or feed user pickers.
Get User Retrieves a single Gong user by ID (email, name, title, phone, manager, active status). Use after List Users to inspect one teammate.
List Users (Extensive) Lists users with filtering - by specific User IDs or a created-date range - and optional avatars. Use when you need to narrow the user list rather than fetch everyone.

Workspaces

List Workspaces Lists all workspaces in your Gong company (id, name, description). Use to discover workspace IDs that scope calls, library, scorecards, and permission profiles.

Library

List Library Folders Returns the library folder hierarchy for a workspace (folder names, who created them, nested subfolders). Use to navigate the call library before listing a folder's calls.
List Calls in Folder Lists the calls saved in a specific library folder (title, URL, when added, and any note). Use to pull the curated calls a team has bookmarked.

Stats

Get Day-by-Day Activity Returns per-user activity counters broken out day by day over a date range (calls hosted, calls attended, and more). Use for daily activity dashboards and rep coaching.
Get Aggregated Activity Returns per-user activity counters aggregated over the whole date range (one row per user). Use for period-over-period rollups and leaderboards.
Get Activity by Period Returns per-user activity counters grouped into time buckets (day, week, or month) across the date range. Use to chart activity trends over time.
Get Interaction Stats Returns conversation-interaction metrics per user over a date range (talk ratio, longest monologue, interactivity). Use to surface coaching signals on listening vs. talking.

Scorecards

List Scorecards Lists the call scorecards configured in Gong (name, workspace, enabled status, and their questions). Use to discover scorecard IDs and question structure before reading answered scorecards.
Get Answered Scorecards Returns the filled-in scorecard reviews for calls - who was reviewed, by whom, when, and the per-question answers and scores. Filter by call date, review date, reviewed users, or scorecards.

Meetings

Create Meeting Schedules a new integration meeting in Gong with an organizer and a list of invitees. Use to push externally-scheduled meetings into Gong so they can be recorded and analyzed.
Update Meeting Updates an existing integration meeting's time, organizer, and full invitee list (the invitee list replaces the previous one). Use to reschedule or change attendees of a meeting created via Create Meeting.
Delete Meeting Cancels/deletes an integration meeting in Gong by its ID. This removes the scheduled meeting created via Create Meeting; use with care.
Get Meeting Integration Status Validates that the meetings integration is configured and returns its status. Use as a connectivity/health check before creating or updating meetings.

Data Privacy

Get Data for Email Finds all Gong data (calls, emails, references) associated with an email address. Use this to review what exists for a person before running an erasure for a GDPR/CCPA request.
Erase Data for Email PERMANENTLY and irreversibly erases all Gong data associated with an email address (for GDPR/CCPA right-to-be-forgotten). Run Get Data for Email first to review the impact - this cannot be undone.
Get Data for Phone Finds all Gong data associated with a phone number. Use to review references for a person (by phone) before running an erasure for a GDPR/CCPA request.
Erase Data for Phone PERMANENTLY and irreversibly erases all Gong data associated with a phone number (for GDPR/CCPA right-to-be-forgotten). Run Get Data for Phone first to review the impact - this cannot be undone.

Logs

List Logs Retrieves Gong audit/API logs of a given type within a time range (who did what, when). Use for auditing API usage and account activity. Gong does not publish a fixed list of log types, so enter the type string exactly.

Permission Profiles

List Permission Profiles Lists all permission profiles in a workspace (id, name, description). Use to discover the access profiles available before fetching one or its members.
Get Permission Profile Retrieves a single permission profile by ID, including its permission flags. Use after List Permission Profiles to inspect what a profile grants.
List Permission Profile Users Lists the users assigned to a permission profile, paged via a cursor. Use to audit who holds a given access profile.

CRM

Register CRM Integration Registers a new Generic CRM integration in Gong and returns its Integration ID, which every other CRM Data API call needs to identify which CRM dataset to read or write. Gong allows only one active integration at a time - registering while one already exists returns a conflict.
List CRM Integrations Lists every Generic CRM integration registered on this Gong account, including each one's Integration ID, owner email, and name. Use to find the Integration ID needed by every other CRM Data API call, or to confirm none exists yet before Register CRM Integration.
Delete CRM Integration Permanently deletes a Generic CRM integration and all of its uploaded CRM data. This runs asynchronously and can take up to 24 hours - poll Get CRM Request Status with the same Client Request ID to track completion. This is irreversible.
Upload CRM Objects Uploads CRM entity records (accounts, contacts, deals, leads, business users, or stages) to Gong from a newline-delimited JSON (LDJSON) file - one JSON object per line, all of the same Object Type. Processing is asynchronous; poll Get CRM Request Status with the same Client Request ID to confirm success.
Get CRM Objects Retrieves the field values Gong has stored for specific CRM objects, looked up by their CRM IDs, within one integration. Provide up to 100 object IDs per request; any IDs beyond 100 are ignored by Gong.
Upload CRM Object Schema Defines or updates which CRM fields Gong should track for an object type - add new fields, relabel existing ones, or mark a field deleted (which removes it from the schema and clears its value from every object). Run this before uploading objects that reference the new fields with Upload CRM Objects.
List CRM Object Schema Fields Lists the CRM fields Gong currently tracks for an integration, optionally filtered to one object type. Use to review a schema before uploading changes with Upload CRM Object Schema.
Get CRM Request Status Checks the processing status of an asynchronous CRM Data API call (Upload CRM Objects, Upload CRM Object Schema, or Delete CRM Integration) by its Client Request ID. Returns PENDING, IN_PROGRESS, DONE, or FAILED, plus per-line error details when a bulk upload partially fails.

Flows

List Flows Lists the Gong Engage flows visible to a user - their own flows, company flows, and flows shared with them (name, folder, visibility, creation date), paged via a cursor. Flows in deleted or inaccessible folders are omitted. Use to discover Flow IDs before assigning prospects.
Assign Prospects to Flow Adds contacts or leads (by CRM ID) to a Gong Engage flow, creating a running flow instance for each. Assign up to 200 prospects per request; the response separates successfully assigned prospects from any that failed, with a reason for each failure.
Get Prospects' Assigned Flows Looks up which Gong Engage flow instances the given CRM prospects (contacts or leads) are currently assigned to, including flow name, instance owner, status, and workspace. Gong's API only supports this prospect-to-flows direction - there is no endpoint that lists every prospect assigned to a given flow.
Remove Prospect from Flow by CRM ID Removes one CRM prospect (contact or lead) from a Gong Engage flow by their CRM ID. Leave Flow empty to remove the prospect from every flow they are currently assigned to; returns the flow instance IDs that were unassigned.
Remove Prospects from Flow by Instance ID Removes prospects from their Gong Engage flows using flow instance IDs (returned by Assign Prospects to Flow or Get Prospects' Assigned Flows). Accepts up to 100 flow instance IDs per request and returns which ones were successfully unassigned.

Triggers

1 triggers

Event Triggers

On New Call Fires when a new call becomes available in Gong after processing. Polls on a configurable interval (minimum 30 seconds) and can be scoped to a single workspace. Starts a flow to summarize, route, or sync the call.

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